Terms and Conditions for the Buy 1 Get 1 Sale

1. Can the product be returned/exchanged?

• No exchanges or returns available on the products purchased from the Sale section.

2. Can 2 offers be combined?

• Unfortunately, no 2 offers can be combined.

3. What are the dates of BOGO Sale?

• 2nd November 2023 to 5th November 2023

4. If the product received is damaged, what are the next steps?

• Please send us the video of the unboxing and the damaged product and email us on support@lovedky.com - our team will help you with the process.
• Note - the video has to be of the entire unboxing of the shipment received.

5. What is the delivery time of the order placed?

• Please expect the product to arrive in 5-10 working days due to the festival season.

6. How will you update me about my order?

• We send all updates via Whatsapp or you can reach out to our team on our email id - support@lovedky.com

7. Can we cancel a prepaid order once placed?

• Unfortunately, no. Our systems automatically process the order which makes it difficult to cancel.

8. What if I get a damaged product?

• 499rs store credits will be issued as a standard amount.

Please note - We reserve the right to change our policies without any prior notice.