Exchange and Cancellation Policy
1. What is the procedure of exchange?
- If you wish to exchange the product, please do so by reaching out to our team at firstname.lastname@example.org
- Our team will guide you through all the steps of the exchange process.
- Note: All exchanges are handled ONLY through EMAIL. Please respond to our email within 7 days of receiving it. Only then we will be able to initiate an exchange.
- Any confirmation received post the 7 day mark - will not be entertained.
2. What items can be exchanged?
- Any product purchased from lovedky.com can be exchanged
- The product should be returned in the condition it was received.
- The packaging should be intact.
- Any damage to the product is not liable for exchange.
- For garments purchased from our website should be unworn and unwashed to be liable for an exchange.
- If the pickup is delayed/cancelled - please let us know. We will initiate it again. The product will be first picked up and delivered to us and only then store credits will be issued.
3. Do you have Free Exchanges?
- Yes, we do. (with effect from 29th June, 2023).
- We will arrange a pickup of the products through our trusted logistics partners, including Delivery Direct, Ecom Express, or Xpressbees. The pickup process involves collecting the items from your location and delivering them to our facility for inspection, which typically takes 7-8 working days.
- Upon receiving and inspecting the products, we will issue a discount code within 2 working days. This code can be used to purchase the correct size or an alternative product. Please note that for cash on delivery (COD) orders, the COD charges are non-refundable.
- Kindly let us know the number and names of items you wish to exchange. The discount code will be issued once our team receives and inspects the products. The pickup will be conducted under the name Styxx International.
- Please respond to the email within 7 days of receiveing it. Only then we will be able to initiate an exchange. If there is no response within 7 days - we won't be able to initiate the exchange process.
- If the pickup pincode is not available - the customer can ship the products for exchange to LoveDky at the B/230/231, 2nd floor, Guru Gobind Singh Industrial Housing Society, Shri Ram Mandir Rd, NESCO, Goregaon, Mumbai, Maharashtra 400063
We will issue an additional 100rs store credit as a token of compensation.
4. Can the product be exchanged after 30 days if the color fades out?
- After the 7 days exchange period - we cannot exchange the product. The color will fade after multiple washes and rigorous use.
5. What will the next step be if the product received is damaged?
- If the t-shirt received by the buyer is damaged (torn or the stitch is coming out), we will issue store credits that can be used to make a future purchase on lovedky.com. We do not have a return/refund policy.
6. What items cannot be exchanged?
- Any custom product that was specially made for the customer cannot be exchanged/returned.
7. How many times can an order be exchanged?
- An order can be exchanged only ONCE. If the customer is not satisfied with the received product, we cannot exchange it again.
8. Can the discount code be used in different parts?
- The discount code has to be used all at once. We cannot reissue a discount code for the pending amount.
9. What is the dispatch cut off time for Express Delivery?
- Orders are daily dispatched by 2pm. Express shipping order received before 2pm will be shipped the same day. Order placed post 2pm will be shipped the next business day.
10. What if the product received during exchange is stained(received by LoveDky)?
- 300rs will be deducted from the discount code that will be issued. (this will deducted on per product basis.)
11. If the shipment is not delivered or there is no movement on the tracking link? What are the next steps?
- We escalate the issue with the courier team and if there is no definitive answer in 3 working days - we dispatch a new shipment.
12. If a prepaid order is returned back to origin, what are the next steps?
- Please escalate this issue with us via Instagram or email and we will send the shipment again.
13. Is free exchange available on second exchange?
- Regrettably, a free exchange is not applicable for subsequent requests. In the event of a re-exchange order, a deduction of 100rs will be applied from the original purchase amount on lovedky.com.
14. When is an exchange denied?
- If the product received is soiled and used - we reserve the right to deny exchange
- When communicating with our Customer Service Reps - if there is a use of harsh/foul/negative/abusive language or emojis - we reserve the right to deny exchanges.
15. When handing over the products for exchange, what happens if I handover the wrong product?
- In the event of handing over an incorrect product for exchange, a deduction of 300 INR will be applied. This deduction is attributed to the pre-paid pickup charges that have already been incurred. Subsequently, the process of returning the incorrect product will involve additional costs for shipping, and the subsequent pickup will also incur associated charges. Therefore, it is advisable to ensure the accuracy of the exchanged products to avoid unnecessary expenses.
For prepaid orders, if you wish to cancel your order, please do let us know 1 hour after placing the order. After 1 hour, the order gets processed automatically.
* Products are subject to availability.
Please note - LoveDky and DkyMan are sibling brands. Please direct all order-related inquiries or exchanges to the respective website or Instagram handles. It's important to note that offers and products from each brand cannot be combined. Additionally, we kindly request that you refrain from submitting queries regarding one brand when dealing with the other.