Exchange and Cancellation Policy

Exchange Policy

Timeframe: Exchanges are accepted within 7 days of delivery for all orders.

Conditions for Exchange:

• The product should be in its original condition, unwashed, and with all tags attached.
• Packaging should be intact.
• Garments must be unworn and unwashed to qualify for an exchange.
• क ख ग घ T-Shirt is not eligible for exchange.

Free Exchange:

• Exchanges are free of charge for the first exchange.
• Reverse pickup is arranged through our logistics partners (Delivery Direct, Ecom Express, Xpressbees). The pickup process typically takes 7-8 working days, followed by product inspection.

Store Credits:

• Store Credits will be issued within 2 working days after the inspection of the returned product.
• Store Credits can be used to purchase the correct size or alternative products.
• For COD orders, COD charges are non-refundable.
• Store Credits must be used in one transaction and cannot be reissued for the unused balance.

Price Difference in Exchanges:

• If the new item is priced higher than the original, the customer must pay the difference via a prepaid method.

Customer Responsibility:

• If the exchange request is not placed within 7 days from the date of delivery - the order cannot be exchanged.
• If the pickup pincode is unavailable, customers can ship the product to:
  LoveDky
  Gala no. 22, 2nd floor, Sonal industries, Near highway, Sativali, Vasai East - 401208
  Customers who self-ship will receive an additional ₹100 Store Credit as compensation.

Limits on Exchanges:

• An order can only be exchanged once.
• If a second exchange is requested, a deduction of ₹100 will be applied to the original purchase amount.

Non-Exchangeable Items:

• Items bought during Sale Events or Flash Sales are not eligible for exchange.

Exchange Denial Conditions:

• Used, soiled, or damaged items (e.g., sweat stains, perfume smells, makeup transfers, etc.) are not eligible for exchange.
• Exchanges may also be denied if the customer uses abusive language or emojis while communicating with the Customer Service team.
• Wrong products handed over during pickup will incur a ₹100 deduction for additional shipping and handling.

Stained or Damaged Returns (by customer):

• If a product received during exchange is stained or damaged, ₹200 will be deducted from the Store Credits that will be issued.

Multiple Product Exchanges:

• For orders containing multiple items, customers must specify all products for exchange in one email. Subsequent requests for additional items will incur a ₹100 charge.

Cancellation Policy

Prepaid Orders:

• Prepaid orders can only be canceled within 1 hour of placing the order.
• The refund will be issued to the source account within 7-8 working days.

COD Orders:

• COD orders can only be canceled if the shipment has not yet left the warehouse.