Exchange and Cancellation Policy

Exchange Policy

Timeframe: Exchanges are accepted within 7 days of delivery for all orders.

Conditions for Exchange:

• The product should be in its original condition, unwashed, and with all tags attached.
• Packaging should be intact.
• Garments must be unworn and unwashed to qualify for an exchange.
• क ख ग घ T-Shirt is not eligible for exchange.

Exchange:

• A Rs. 99 fee is charged for exchanges to cover part of the shipping cost. We pay even more to carriers and do not profit from this charge.
• Reverse pickup is arranged through our logistics partners (Delivery Direct, Ecom Express, Xpressbees). The pickup process typically takes 7-8 working days, followed by product inspection.

Store Credits:

• Store Credits will be issued within 2 working days after the inspection of the returned product.
• Store Credits can be used to purchase the correct size or alternative products.
• For COD orders, COD charges are non-refundable.
• Store Credits must be used in one transaction and cannot be reissued for the unused balance.

Price Difference in Exchanges:

• If the new item is priced higher than the original, the customer must pay the difference via a prepaid method.

Customer Responsibility:

• If the exchange request is not placed within 7 days from the date of delivery - the order cannot be exchanged.
• If a customer initiates an exchange for one product, only that product must be handed over to the pickup executive. If multiple products are given, Styxx International will not be held responsible for them. We are liable only for the product(s) officially initiated for exchange through our system.
• If the pickup pincode is unavailable, customers can ship the product to:
  Styxx International
  Gala no. 22, 2nd floor, Sonal industries, Near highway, Sativali, Vasai East - 401208. Phone - 8591084709
  Customers who self-ship will receive an additional ₹100 Store Credit as compensation.

Non-Exchangeable Items:

• Items bought during Sale Events or Flash Sales are not eligible for exchange.

Exchange Denial Conditions:

• Used, soiled, or damaged items (e.g., sweat stains, perfume smells, makeup transfers, etc.) are not eligible for exchange.
• Exchanges may also be denied if the customer uses abusive language or emojis while communicating with the Customer Service team.
• Wrong products handed over during pickup will incur a ₹200 deduction for additional shipping and handling.
  

Stained or Damaged Returns (by customer):

• If a product received during exchange is stained or damaged, ₹200 will be deducted from the Store Credits that will be issued.

Cancellation Policy

Prepaid Orders:

• Prepaid orders can only be canceled within 1 hour of placing the order.
• The refund will be issued to the source account within 7-8 working days.

COD Orders:

• COD orders can only be canceled if the shipment has not yet left the warehouse.