Return, Exchange and Cancellation Policy

At Styxx International, we strive to provide a smooth and transparent shopping experience. Please read the following policy carefully before placing your order.

1. Exchange & Return Policy

Return & Exchange Process

Return or exchange requests can be initiated through our website by following the instructions provided.

Initiate your Return or Exchange here: CLICK ME

Once a request is submitted, it will be reviewed by our team. Requests are typically approved or rejected within 24-48 hours.

• Reverse pickup will be arranged only after the request has been approved.

• Please ensure that all products are securely packed in their original packaging, as received at the time of delivery.

• On account of a Return, Refunds for both COD and prepaid orders will be issued as Store Credit / Wallet Balance only.
  

Return Charges & Refunds

• Shipping and COD charges are non-refundable.

• Refunds for eligible returns will be issued exclusively as DKY Store Credit in your wallet.

• No refunds will be processed to the original payment method, bank account, or any other payment source.

Exchange & Return Window

We offer exchanges/returns within 7 days from the date of delivery for all eligible orders.

• Requests raised after 7 days of delivery will not be accepted under any circumstances.

Eligibility for Exchange or Return

To qualify for an exchange, the product must:

• Be unused and unwashed

• Be in its original condition

• Have all original tags attached

• Be returned in its original packaging

• Be free from stains, perfume smells, makeup marks, sweat stains, damage, alterations, or any signs of usage

All exchanged products undergo a mandatory quality inspection upon arrival at our warehouse.

Styxx International reserves the right to reject any exchange request if the product does not meet the above conditions.

Exchange & Return Fee

A ₹99 pickup fee is applicable per order to partially cover logistics and handling costs.

• The fee is charged per order, not per product.

• The exchange/return fee is non-refundable.

Reverse Pickup & Processing

Reverse pickups are arranged through our logistics partners, including Delivery Direct, Ecom Express, and Xpressbees.

• All pickups are conducted under the name Styxx International.

• Reverse pickup timelines generally take 7–8 working days, depending on courier operations and serviceability.

• Once the returned product reaches our warehouse, it undergoes quality inspection.

• Approved exchange orders are dispatched within 1–2 working days after successful inspection.

• Tracking details are shared once the exchanged order is dispatched.

Important Processing Notes

• If only some of the products approved for exchange are received at our warehouse, the exchange order will remain on hold until all approved products are received.

• In case of any pickup-related issue (missed pickup, incorrect pickup attempt, or courier-related problem), customers must contact our Customer Support team on the same day with the relevant details so that the matter can be investigated.

Price Difference in Exchanges

• If the exchanged product is priced higher than the original product, the customer must pay the difference amount through a prepaid payment method before dispatch.

• If the exchanged product is priced lower than the original product, the balance amount will be issued as Store Credit only.

Customer Responsibility During Pickup

Customers are solely responsible for handing over the correct product(s) approved for exchange.

• The pickup executive is only responsible for collecting the package and is not liable to verify, inspect, or match the product(s) being handed over against the exchange request.

• Styxx International will not be responsible or liable for any incorrect, extra, or unregistered product handed over during pickup.

• If an incorrect product is handed over, the exchange request will be placed on hold until a mandatory ₹200 shipping and handling fee is paid.

• Products from older orders cannot be accepted for exchange or return. Only products from the current eligible order can be exchanged or returned.
  
  

• The exchange order will not be processed or dispatched until the ₹200 fee is cleared.

• Styxx International will not be liable for recovery, return, replacement, or compensation of incorrectly submitted products.

• A fresh exchange fee may be applicable for reprocessing the exchange request.

Self-Shipping Policy

If reverse pickup service is unavailable for your pincode, customers may self-ship the product to:

Styxx International
Gala No. 22, 2nd Floor, Sonal Industries
Near Highway, Sativali
Vasai East – 401208
Phone: 8591084709

Additional Terms for Self-Shipping

• Customers who self-ship will receive an additional ₹100 Store Credit as compensation.

• Customers are advised to use a reliable courier service with tracking.

• Styxx International is not responsible for parcels lost or damaged before delivery to our warehouse.

Non-Exchangeable/Returnable Products

The following items are not eligible for Exchange or Return:

• Products purchased during Sale Events
  

• Special promotional or discounted products

• Used, washed, altered, or damaged products

• Products returned without original tags or packaging

Damaged, Incorrect, or Missing Products

If you receive a damaged, incorrect, or incomplete order, please contact us immediately.

To process such claims:

• An unboxing video is mandatory for claims related to missing products or incorrect items.

• The video must clearly show the package being opened from its sealed condition.

Claims submitted without an unboxing video may not be accepted.

Exchange/Return Rejection Conditions

Exchange requests may be rejected under the following circumstances:

• The returned product fails quality inspection.

• The product shows signs of use, washing, staining, damage, tampering, or alteration.

• Makeup marks, sweat stains, perfume smells, or any hygiene-related issues are detected.

• Incorrect products are handed over during reverse pickup.

• Abusive, threatening, defamatory, or inappropriate language or behaviour is used while communicating with the Customer Support team.

Any decision taken by Styxx International regarding exchange approval or rejection shall be final.

Product Appearance

Slight colour variations may occur due to lighting, photography, or individual screen settings. Such variations are not considered manufacturing defects and are not eligible for exchange or return.

Washing & Care Instructions

To maintain the quality and longevity of your garment:

• Machine wash cold with similar colours

• Wash inside out

• Do not bleach

• Tumble dry low or line dry

• Iron on low heat if required

• Avoid ironing directly on prints or graphics

Damage caused by improper washing, handling, or care is not covered under this policy.

2. Cancellation Policy

Prepaid Orders

Prepaid orders can only be cancelled within 1 hour of placing the order.

• Cancellation requests must be sent via email to support@lovedky.com.

• Requests made through Instagram DMs, WhatsApp, phone calls, or any other communication channels will not be considered valid.
  

• Approved refunds are processed to the original payment method within 7-8 working days.

COD Orders

• COD orders cannot be cancelled once dispatched.

Additional Terms

• Exchange and Return approval is subject to successful quality inspection at our warehouse.

• Store Credits issued by Styxx International are non-refundable and non-transferable.

• Styxx International reserves the right to modify, update, or refuse exchanges in cases involving policy misuse or suspicious activity.

By placing an order on our website, customers agree to all the terms mentioned in this policy.