Return, Exchange and Cancellation Policy
At Styxx International, we strive to provide a smooth and transparent shopping experience. Please read the following policy carefully before placing your order.
1.Exchange and Return Policy
Return & Exchange Process
- Return or exchange requests can be initiated through our Website by following the instructions provided.
- Once a request is submitted, it will be reviewed by our Team. Requests are typically approved or rejected within 24-48 hours.
- Reverse pickup will be arranged only after the request has been approved by our Team.
- Please ensure that all products are securely packed in their original packaging, as received at the time of delivery.
- Refunds for both COD and prepaid orders will be issued as store credit/wallet balance.
Return Charges & Refunds
- Shipping and COD charges are non-refundable for all orders.
- Refunds for eligible returns will be issued exclusively as DKY credit in your wallet.
- No refunds will be processed to the original payment method, bank account, or any other payment source.
Exchange and Return Window
- We offer exchanges within 7 days from the date of delivery for all eligible orders.
- Exchange requests raised after 7 days of delivery will not be accepted under any circumstances.
Eligibility for Exchange
- To qualify for an exchange, the product must:
- Be unused and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in original packaging
- Be free from stains, perfume smells, makeup marks, sweat stains, damage, alterations, or any signs of usage
- All exchanged products undergo a mandatory quality inspection upon arrival at our warehouse.
- Styxx International reserves the right to reject any exchange request if the product does not meet the above conditions.
Exchange and Return Fee
- A ₹99 exchange fee is applicable per exchange request to partially cover logistics and handling costs.
- The fee is charged PER ORDER and not per product.
- The exchange/return fee is non-refundable.
Reverse Pickup & Processing
- Reverse pickups are arranged through our logistics partners, including Delivery Direct, Ecom Express, and Xpressbees.
- All pickups are conducted under the name Styxx International.
- Reverse pickup timelines generally take 7–8 working days, depending on courier operations and serviceability.
- Once the returned product reaches our warehouse, it undergoes quality inspection.
- Approved exchange orders are dispatched within 1–2 working days after successful inspection.
- Tracking details are shared once the exchanged order is dispatched.
Price Difference in Exchanges
- If the exchanged product is priced higher than the original product, the customer must pay the difference amount through a prepaid payment method before dispatch.
- If the exchanged product is priced lower than the original product, the balance amount will be issued as Store Credit only.
Customer Responsibility During Pickup
- Customers are solely responsible for handing over the correct product(s) approved for exchange.
- The pickup executive is only responsible for collecting the package and is not liable to verify, inspect, or match the product(s) being handed over against the exchange request.
- Styxx International will not be responsible or liable for any incorrect, extra, or unregistered product handed over during pickup.
- If an incorrect product is handed over, the exchange request will be placed on hold until a mandatory ₹200 shipping and handling fee is paid.
- The exchange order will not be processed or dispatched until the ₹200 fee is cleared.
- Styxx International will not be liable for recovery, return, replacement, or compensation of incorrectly submitted products.
- A fresh exchange fee may be applicable for reprocessing the exchange request.
Self-Shipping Policy
- If reverse pickup service is unavailable for your pincode, customers may self-ship the product to:
Styxx International
Gala No. 22, 2nd Floor, Sonal Industries
Near Highway, Sativali
Vasai East – 401208
Phone: 8591084709
Additional Terms for Self-Shipping
- Customers who self-ship will receive an additional ₹100 Store Credit as compensation.
- Customers are advised to use a reliable courier service with tracking.
- Styxx International is not responsible for parcels lost or damaged before delivery to our warehouse.
Non-Exchangeable Products
The following items are not eligible for exchange:
Products purchased during Sale Events
- Flash Sale products
- Clearance Sale products
- Special promotional or discounted products
- Used, washed, altered, or damaged products
- Products returned without original tags or packaging
- Exchange Rejection Conditions
- Exchange requests may be rejected under the following circumstances:
- The returned product fails quality inspection
- The product shows signs of use, washing, staining, damage, tampering, or alteration
- Makeup marks, sweat stains, perfume smells, or any hygiene-related issues are detected
- Incorrect products are handed over during reverse pickup
- Abusive, threatening, defamatory, or inappropriate language/behaviour is used while communicating with the Customer Support team
- Any decision taken by Styxx International regarding exchange approval or rejection shall be final.
2. Cancellation Policy
Prepaid Orders
- Prepaid orders can only be cancelled within 1 hour of placing the order.
- A cancellation request will only be considered valid once it is received on our official support email ID: support@lovedky.com.
- Cancellation requests sent through Instagram DMs, WhatsApp, calls, or any other communication channels will not be considered valid.
- Cancellation requests placed after this timeframe will not be accepted.
- Approved refunds are processed to the original payment method within 7–8 working days.
COD Orders
- COD orders can only be cancelled if the shipment has not yet been dispatched from our warehouse.
- Once dispatched, COD orders cannot be cancelled.
- Important Information
- Exchange approval is subject to successful quality inspection at our warehouse.
- Store Credits issued by Styxx International are non-refundable and non-transferable.
- Styxx International reserves the right to modify, update, or refuse exchanges in cases involving policy misuse or suspicious activity.