FAQ's
FREQUENTLY ASKED QUESTIONS
1. How long will my order take to ship?
Orders are dispatched within 1-2 working days. Delivery timelines vary based on your location.
2. Do you offer express shipping?
We currently offer standard shipping across India. Express delivery is available for select locations and can be opted for at the time of purchase, subject to serviceability.
3. How can I track my order?
Once shipped, you will receive a tracking link via email/SMS.
4. Do you ship internationally?
At the moment, we ship only within India.
5. What is your exchange policy?
We accept exchanges within 7 days of delivery for unused items with original tags intact.
6. Do you offer refunds?
We offer store credit or exchanges.
7. What if I receive a defective or wrong product?
Please share an unboxing video along with clear images within 12 hours of delivery, and our team will assist you.
8. How do I choose my size?
Please refer to our detailed size chart available on each product page.
9. What if I’m between sizes?
We recommend sizing up for a relaxed fit or reaching out to us for personalized assistance.
10. What fabrics do you use?
We use premium 100% cotton (180 GSM), bio-washed to ensure a soft hand-feel, long-lasting quality, and everyday breathability.
11. How should I wash my DKY pieces?
We recommend a gentle hand wash or cold machine wash. Avoid harsh detergents and tumble drying.
12. Will the color bleed or fade?
Minimal color variation may occur due to lighting. We recommend washing dark colors separately for the first wash.
13. What payment methods do you accept?
UPI, credit/debit cards, net banking, and select wallets.
14. Is Cash on Delivery available?
Yes, COD is available for most serviceable pin codes.
15. What makes DKY different?
DKY is designed for real women who want effortless, everyday fashion that feels comfortable yet elevated.
16. How often do you restock?
Most of our collections are limited drops. Once sold out, they may not return.