Terms and Conditions - Buy 2 Get 1 Free
1. Can the product be returned/exchanged?
- YES we do offer EXCHANGES or RETURNS for products purchased from Buy 2 Get 1 Free Collection.
2. Can 2 offers be combined?
- Unfortunately, no 2 offers can't be combined.
3. If the product received is damaged, what are the next steps?
- Please email us the video of the unboxing and the damaged product and on support@lovedky.com - our team will help you with the process.
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Note: The video must show the entire unboxing process of the shipment while it is UNSEALED and UNOPENED. NO REPACKED VIDEOS WILL BE ENTERTAINED.
4. If the order received has missing, what are the next steps?
- Please email us the video of the unboxing and the order and on support@lovedky.com - our team will help you with the process. (Please note - The video must show the entire unboxing process of the shipment while it is UNSEALED and UNOPENED. NO REPACKED VIDEOS will be entertained.)
- The missing products will be sent to the customer.
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If the missing product is sold out, we will be unable to issue a refund. Instead, a store credit for the value of the product will be issued.
OR - You can select any other product of the same value from the B1G1 collection.
- Note - the video has to be of the entire unboxing of the shipment received.
5. What is the delivery time of the order placed?
- Please expect the product to arrive in 5-10 working days.
6. How will you update me about my order?
- We send all updates via Whatsapp OR you can reach out to our team on our email id - support@lovedky.com
7. Can we cancel a prepaid order once placed?
- Unfortunately, no. Our systems automatically process the order which makes it difficult for us to cancel.
8. What if I get a damaged product?
- We will send a replacement. If the product is sold out - we will issue store credit for the amount spent on the product.
Please note - We reserve the right to change our policies without any prior notice.
